Portland Bureau of Transportation
The Portland Bureau of Transportation was looking to modernize their processes in order to gain efficiency and adapt to the ever-changing vehicle for hire industry. They approached our team at Mitchell Humphrey & Co. for assistance.
In talking with employees at the organization, we discovered they were facing challenges providing service to their customers due to limited office hours to receive and process applications. Additionally, there were increasing operational costs processing the growing amount of license payments.
After gaining an understanding of the Portland Bureau of Transportation’s challenges, we recommended FastTrackGov’s (FTG) Vehicle for Hire Regulation and Reporting software.
The software helped the Bureau streamline program operations and reduce errors internally, while also offering improved service to its customers and the citizens of Portland. By implementing automated licensing functions for its Private for Hire Transportation Program and Towing Program companies and vehicles, the organization was able to allow customers 24/7 access to an online portal to submit applications.
In addition to providing more convenience for its customers, the Portland Bureau of Transportation sped up their processing time and increased efficiency through automated approval routing. They also reduced operational costs by accepting payments online.
“This was a big change for our customers and our staff as many of the features in FastTrackGov available to us now extend far beyond our legacy system. We are processing applications much faster and the margin for error has been reduced significantly. But most importantly, we are providing better service to our customers. We are very excited to implement phase II in the not-so-distant future,” said Mark Williams, Regulatory Manager.
“We are processing applications much faster and the margin for error has been reduced significantly,” said Mark Williams, Regulatory Manager.
This implementation is the first phase in a planned series of continued improvements to the Portland Bureau of Transportation’s operations, which they plan to accomplish by implementing more FastTrackGov software. Future phases include automating the driver licensing process, automating enforcement and inspection activities, and employing the FTG mobile app for enforcement and inspections. Our team at Mitchell Humphrey & Co. is looking forward to our continued partnership with the Portland Bureau of Transportation as they continue to refine their operations.