Mitchell Humphrey Designs Custom Invoicing System for BloodCenter of Wisconsin, Inc.
“We have been a satisfied user of Mitchell Humphrey’s financial applications since 1991, and felt comfortable in approaching the company with our unique invoicing needs. As it turns out, Mitchell Humphrey not only met but exceeded our expectations.” - Lynne Briggs, Director of Applications
Founded in 1947, BloodCenter of Wisconsin, Inc. is headquartered in Milwaukee. The non-profit, transfusion medicine organization provides blood products and services to hospitals across the state of Wisconsin and is a critical global resource for diagnostic laboratory testing, medical services, and blood research.
The organization operates eleven permanent donor facilities in Wisconsin including its downtown Milwaukee headquarters, the Milwaukee suburbs of Brown Deer, Greendale, and Wauwatosa; as well as Racine, Kenosha, Waukesha, Manitowoc, West Bend, Sheboygan, and Marshfield.
A Mitchell Humphrey client since 1991, The BloodCenter moved its FMS II financial management system (General Ledger, Accounts Payable, Accounts Receivable, Purchasing, and Inventory) off the HP e3000 platform to the Windows NT platform in 2002.
Relegated to the HP e3000 was the organization’s 20-year old internally designed invoicing system. An interface was developed that would allow data from this invoicing system to be sent to the FMS II Accounts Receivable system. In addition, custom-built feeds from the invoicing system were being sent to a financial datamart application also developed by The BloodCenter’s finance and marketing teams.
The BloodCenter was faced with the task of replacing this invoicing system and its datamart feeds before Hewlett-Packard’s support for the HP e3000 platform expired.
The BloodCenter’s unique needs included very different feeder systems and information from the different lines of business; blood and laboratories. BloodCenter customers were requesting invoices that had different formats and unique information included on them.
The customers were requesting that the frequency of invoicing be different from the weekly standard that the BloodCenter had been using for several years. It was going to be a tough job finding a package that was this flexible.
According to Lynne Briggs, Director of Applications, they had two choices. “We could either build a new invoicing system ourselves or search for a third party vendor to provide what we needed.”
In their research efforts, the BloodCenter contacted Mitchell Humphrey to discuss the project.
“We have been a satisfied user of Mitchell Humphrey’s financial applications since 1991, and felt comfortable in approaching the company with our unique invoicing needs. As it turns out, Mitchell Humphrey not only met but exceeded our expectations.” Lynne explained.
The BloodCenter IT staff met with key members of the Mitchell Humphrey Software and Applications Development team to discuss the project and lay out a plan to accomplish it.
“I commend Mitchell Humphrey for their guidance in helping us to ensure that the invoicing system developed met our needs and requirements. They really listened to us, and were able to talk about and understand our business. If they couldn’t accommodate something exactly, they were quick to provide some alternatives,” said Ms. Briggs.
The project, which ultimately included both a new invoicing system and a client invoice query tool, kicked off in September of 2003. By utilizing the built-in toolkits already available with The BloodCenter’s FMS II system, Mitchell Humphrey’s development team was able to design the new solutions without the time and expense associated with creating new custom software code.
The new invoicing system features an invoice generation interface with Crystal Reports enabling The BloodCenter’s staff to make adjustments to the look and feel of invoices on their own.
“The project went very smoothly. Mitchell Humphrey committed to a development timeline, and hit the target dates head on. Its nice when a vendor delivers as promised,” Lynne stated.
Following an on-site hands-on training program, The BloodCenter went live with their new invoicing and client invoice query systems in March 2004.
Today, the organization is using its new invoicing system to produce 600 invoices each week. In addition, feedback from their clients indicates an increased satisfaction level with the clarity and flexibility in invoice information presentation.
“End-to-end, the experience we had on this project was outstanding. The expertise, consultation, and training Mitchell Humphrey provided, not to mention the final solution, truly gives us the feeling that they are a partner,” Ms. Briggs concluded.
“Mitchell Humphrey’s project plan and their dedication to writing every thing down resulted in a very efficient implementation. They raised the bar for the great project planning techniques used already by our internal IT department. This was one of the most rewarding projects that I have been involved with,” added Molly Duffy, Manager of Finance for The BloodCenter.