Careers at Mitchell Humphrey

Mitchell Humphrey & Co. is proud to be an equal opportunity employer.  All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.  Explore a wide variety of ‘easy-to-use’ solutions for both business and government.  Plus, ask about our FastTrackGov product line.

*Prior to your interview, please print and complete the following MH Employment Application.


Response Center Associate

Job description

Mitchell Humphrey & Co. (MH&Co.), a developer of software solutions for nearly 40 years, is seeking an entry level associate to join our Client Response Center. The individual will be responsible for client software support for all of MH&Co.’s software applications. These applications include accounting software and governmental community development, citizen services and regulatory management software. This position is the customer’s first line of communication with MH&Co.’s Support Services and will be  responsible for receiving client communication, such as phone calls and emails; regarding issues with the software, questions on how to use the software, and general questions about the software. This position utilizes the knowledge of multiple PC windows-based products, including Microsoft Dynamics CRM®  and  Microsoft Office products; and also requires excellent oral and written communications skills.
 Specific Major Duties and Responsibilities
1.     99% of the calls that are received by the Response Center should be answered by an individual. An associate’s primary responsibility is to communicate with the client to clearly understand their issue, document the issue, and resolve the issue as quickly as possible.

2.     Reproduce client issue on a local copy of the software, if necessary.

3.     Gain general knowledge of all MH&Co. software applications.

4.     Work with developers and consultants to resolve issues that are beyond the scope of the Response Center.

5.     Follow-up with clients on a regular basis and follow all specific Response Center guidelines in effect regarding the closing of calls, client contact, and so forth.

6.     Participate in regular internal training sessions to improve knowledge of the software and supplement this with individual self-study.

7.     Ability to present information externally with clients and internally with co-workers in a clear and concise manner.

8.     Attention to detail and ability to work with multiple pieces of information at the same time.

Education and Training

Associate’s or Bachelor’s Degree in Accounting or Computer Science is preferred. 

Work Experience

One year experience with automated systems, preferably accounting systems and prior Help Desk experience is a plus.

Mitchell Humphrey & Co. is an Equal Opportunity Employer.

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Technical Consultant

Job description

The Technical Consultant is responsible for performing the technical activities and deliverables related to client implementation projects. This individual will be focused on software configuration, workflow setup, report development, and data conversion.

This individual will have the ability to learn the company’s implementation and configuration processes; and be adept at understanding a client’s technical environment and requirements. Keys to success include the ability leverage deep technical skills and the capacity to build functional and technical knowledge of our proprietary FastTrackGov ® software.

 Specific Major Duties and Responsibilities

  • Perform all activities related to configuration of software for the implementation of a highly configurable software application.  Understand all FastTrackGov product offerings, the product technology, and the business processes of the company’s government client’s.
  • Collaborate with the project team to understand all technical aspects and ensure the quality of the deliverable.
  • Contribute to the consultant tool set by identifying new requirements, specifying processes, and maintaining proprietary configuration tools.
  • Always seek opportunities to identify and disseminate improvements to organization-wide methodology, processes, and practices; assess and share repeatable processes and deliverables that can be leveraged across multiple projects to increase speed and reduce costs.
  • Contribute to an environment that fosters collaboration and teamwork through sharing experiences, information, perspectives, skills, and expertise.

 Education and Training

  • 3+ years of experience in similar role configuring COTS software.
  • A natural client services mentality; the consistent ability to keep the needs of the client at the forefront of his or her actions.
  • Ability to work with minimal supervision in a fast-paced and dynamic environment.
  • A willingness to tackle difficult and complex problems.
  • Strong work ethic and attention to detail.
  • Capacity to react quickly to problems as they arise and meet deadlines under pressure.
  • Demonstrated track record of creative approaches to analyzing and solving complex problems.
  • Strong written and verbal communication skills.
  • Knowledge of how state and local governments manage operations and conduct regulatory functions

 Required Technical Experience 

Microsoft SQL Server 2008/2012, SQL Query Language, SSRS Report Development

The position is based in St. Louis, MO.

Mitchell Humphrey & Co. is an Equal Opportunity Employer.

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